How long is the service?

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Picnic experience period is upon earlier agreement, at maximum for 8 hours. Not to be used to stay over the night unless for indoor setup and per agreement. Other items have different hire period depending on the nature of the item. You can find the hire period indicated on each item page. Usually it is from one-day to three-day period. Please note that three-day period means for example from Friday to Sunday; not counted by 24 hours method.

There will be After Hour Pick-Up/Packdown fee (from $50/hour) for service after 6pm. Client will be billed for additional staff hours for any time extension beyond the prior agreed time. 

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Do you have minimum hire?

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Yes dear, our minimum hire is strictly $150 for buffetware and $200 for picnic setup. 

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How do I make a booking?

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Thank you for reaching to us and loving our collections. You can submit all the items you are interested in to your Wish List and we will review and confirm the availability as soon as possible. To confirm the booking, Refundable Bond (from $100) must be paid as soon as possible. 

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What is your Security Bond, Deposit Money & Hire Fee Payment?

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There is a minimum $100 Security Bond on all hires. It is refundable when returned in conditions as expected per our Terms & Conditions. Refund is processed the following week typically between Wednesday and Friday via Bank Transfer only. Do not ask for Cash Bond Refund as all hired items will need to be thoroughly inspected. Please be patient with Bond Refund, there may be delay during busy period.

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Once you pay the security Bond, your booking is secured thereafter and means to agree with our Terms & Conditions. Please note that Security Bond is not a Deposit, and treated as separate payment from Hire Fee. We do this so your booking is more flexible with changes made before 5 weeks of your event (please respect our trust). 

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Timeline & Method of Payments

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Security Bond    ☞   As soon as possible to secure your booking;

          Hire Fee    ☞   Full payment 7 days before your event date at the latest ; 

                                      (The date will be on your booking details)

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Method of Payment (details will be described in booking details):

             ▴ Bank Transfer 

             ▴ Credit Card (plus 2.25 % fee)       

     Note: Please send receipt when payment has been made for proof of payment.

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Can I come and pickup myself?

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Unfortunately due to the nature of our collections, we only offer hire in packages therefore delivery and pickup is mandatory service.

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Delivery, Setup, Packdown & Pickup service

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Travel fee starts from $60. For more details, don't forget to include your proposed event location in your enquiry and and complexity of drop off and pick up (e.g. involving stairs, hills, extended distance from legal parking to drop off site). 

Normal delivery & pickup  time is between 8am-6pm. Early and Late drop off & pickup time outside these time incurs surcharge from $50 each way on top of delivery & pickup fee. 

Client will be billed for additional staff hours for any time extension beyond the prior agreed time. 

 

When you book us to style your food & drink stations, small charges will be adjusted accordingly to each job and total of hire. 

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What happen if I don't return items at nominated time as per agreement?

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When items are not returned without notice, late return fee of 50% of total order per day will be charged until all items have been returned. 

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Expected condition of hired items on return..

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Equipment to be returned in complete pack at reasonable clean and dry condition. Cleaning Instruction is explained on each item's page or on packaging. As a rule of thumb, we would expect no food and/or liquid are left both on hired item(s) and packaging.

Any rugs and cushions returned with any kind of stain/dirt, will need to be assessed thoroughly. Please, strictly no pet and smoking on picnic set and hired rugs. to avoid extra cleaning fee. Always hand wash/rinse item(s) like crockery with gold gilding or when unsure with cleaning requirements. 

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Please re-use our protective plastics & boxes as provided to avoid breakage, as missing packaging will also incur fee. 

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Please use with respect and common sense. All returned hired item(s) will be inspected thoroughly at Silverlinings Events' discretion and professionalism. Whether there are any cleaning or repair surcharge, which fee will be deducted from bond, or separate invoice will be issued if Bond has no sufficient balance. 

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We understand that hosting an event takes a lot of energy, therefore we can help with the cleaning after for extra service fee of $25 per half an hour taken to finish. Discuss with us where cleaning is not possible at the venue. When cleaning takes longer than our standard 30 minutes mark, cleaning fee of $25 per half an hour taken will incur. Any breakage, chips, loss or damage to the hired items will be charged to the hirer. This will be judged as per discretion of Silverlinings Events team.

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Change of items, date or location.. or something comes up 

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Bond is refundable when you change your mind 5 weeks before the booking date. After 5 weeks, Bond is not refundable and client has the choice to reschedule the booking date and will be issued Credit Note for future booking with no expiry date. Final guest count, not subject to reduction, is due seven (7) days prior to the event date. Please note that there may be price increase over the time therefore the booking details will be adjusted accordingly. 

It is because we have reserved those limited items for you only and for the sake of our business sustainability. Same condition applies for cancellation due to Covid restriction and bad weather. Thank you for your understanding. 

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'Even magic has its limit .. - bad weather and all!" 

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Party is merry, people laugh, food are awesome.. yes we do want it as amazing as celebration should be. But please do use all equipment(s) and/or hired item(s) at customer's own risk, common sense and responsibility. Please do follow the written and/or oral instruction(s). You are welcome to call us anytime to ask anything you're unsure about. Silverlinings Events does not accept any liability or responsibility for any loss, damage, death or negligence caused to or expenses incurred by mother nature, Covid-19 or/and any person howsoever including staff and guests while using the hired item(s) from Silverlinings Events.

Customer is responsible to create their own QR code; to prepare hand sanitiser (and/or any other Covid safety requirement) for their guests and to adhere to any government's requirements regarding party and function (e.g. number of guest etc). Silverlinings Events is limited to sanitise every hired item(s) before handing over to customer. 

 

In regards bad weather (e.g. rainy, super windy, thunderstorm etc), alternative arrangement for any outdoor party is highly recommended. You may change the booking date to another date (subject to availability) when weather is not permitted. We will issue Credit Note of your paid Bond to be used at other date. Please note there might be price change over the time. 

Silverlinings Events has the right to cancel the outdoor setup when the weather is not permitting to do so; and/or when conditions are not safe to continue with the setup. Client/Hirer is fully responsible to protect the hired items after the handover of delivery; and/or during the use; and/or during waiting period before packdown by Silverlinings Events; either in undercover area or indoor storage. 

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Let's get the party started !!